Shop 6/5 Torquay Road, Pialba, QLD, 4655info@infinitcomputers.com.au
(07) 4192 7171

Service Terms and Conditions

Before taking up any services with us, it is important that you fully read and understand our Service Terms and Conditions. These terms are applicable to all services provided by us, either in-store or on-site. Please be aware that by accepting a quote, or agreeing to take up a service, you are agreeing to be bound by the terms herein. These terms cannot be modified or changed in any way without prior written authority.

Repair Risks
Electronic repairs are unpredictable. Your device may be beyond repair or may be permanently damaged during repair and rendered useless. Circuit board components deteriorate over time and can fail without warning especially on liquid damage devices where components can short circuit, oxidize, corrode and rust over time. 

Estimates
While we try to be as thorough as possible with all estimates, we do not guarantee that our estimate is all-inclusive and final. Often, it is very difficult or impossible to identify every problem affecting a device until some work is performed. Our estimates may evolve or change during the course of servicing your device. If our technicians need to update the estimate, we will let you know as soon as possible before we proceed any further. All changes MUST be approved by you before we move on with any work. Our initial estimate will always remain valid within the scope of the services it was originally attached to, though we may advise you that the original service may have become unnecessary or unlikely to resolve the issue. If at any time you would like to cancel your repair order, a minimum $59 device diagnosis fee will apply, plus any parts that have already been used as part of the repair.

Limited Shop Warranty
We offer a 30-day warranty on all repairs. If for any reason an issue from the original work order recurs within 30 days, we will perform the service again at no extra charge. All parts used to service your device is also guaranteed for the warranty period of that part from the date of service. The guarantee does not cover issues that may develop within the guarantee period that are not related to services performed or to the original issue or symptom diagnosed and repaired.

Warranty Exclusions

We do not offer warranties or guarantees, explicit or implicit, on any of the following:

  • New symptoms/issues not directly tied to the original service within the 30-day guarantee period.
  • Installing new hardware, modifying existing hardware or tampering with the device in the 30-day guarantee period voids the InfinIT Technology Limited Warranty.

Limited Shop Warranty
Recurrence of original symptoms or issues caused by user error or negligence in the 30 day guarantee period, including but not limited to physical damage (drops, crushing, exposure to temperature extremes), liquid damage (spills on and liquid immersion of the device), electrical damage (improper grounding, contact with poorly performing or damaged electrical networks), and damage caused through installation or use of harmful software components (viruses, malware, spyware), voids the InfinIT Technology Limited Shop Warranty.
NOTE: If your device is physically tampered with or damaged within the warranty period, the InfinIT Technology Limited Warranty is void. This includes but is not limited to cracked screens, dents to the casing, internal damage not present at time of original repair, attempts to open or modify the device, using non original charging cables to charge your device, or any other action, accidental or intentional, that could cause our repair to fail. 
Some services performed by InfinIT Technology may void your manufacturer’s warranty. By accepting service from us, you understand and agree that we are not held liable for voiding your device manufacturers warranty.

Warranty Repairs
If your device malfunctions or fails within 30 days from the time that you received the device, we will perform the repair again at no extra cost to you. The issue must be related to the original work order. If the issue is unrelated, you will be notified about repair cost before we move forward with the repair. No refunds are issued before we attempt the repair again so we can verify the validity of the claim.

Estimate and Repair Time
We pride ourselves on the speed of our repairs, however many of the factors that determine the length of your repair are beyond our control. As such, we will attempt to service your device as soon as possible in the order it was received. Many of our repairs are completed in 1-48 hours, however we offer no guarantees of how long the service will take.

Replacement Parts Procedure 
If a service requires parts to complete, we will contact and inform you of the need prior to ordering any parts. We will explain the part needed, why it’s necessary, any associated costs, and give an estimate of when the part will likely arrive. Due to shipping times being beyond our control, our estimate is a best guess and is not intended to guarantee arrival by a specific time. As part of acceptance of the service terms and conditions, we require full payment for any special-order items including, but not limited to, new systems, hardware and software before work is commenced. Any replacement parts not supplied by InfinIT Technology are not covered by any kind of warranty or guarantee except as might be provided by the part manufacturer. By providing your own parts, you acknowledge that you understand and agree that any work we provide is not covered by the InfinIT Technology Limited Shop Warranty or any other guarantee or assurance, explicit or implicit. You also agree to waive any liability for damage to your device caused by faulty parts or other part incompatibilities.

Data 
InfinIT Technology does not guarantee the security or safety of your data. While we take every precaution possible to make sure the integrity of your data is unaffected, we cannot assume liability for any lost data as a result of services performed by InfinIT Technology.

If we are aware that a procedure may result in loss of data, we will inform you of the possibility, what data may be affected, and will offer to back your data up at an additional cost. However, due to the complex nature of electronic devices, we cannot in advance predict what may happen to your data in every situation. We strongly encourage you to back up any important files and documents before you drop off or mail in your device for service.

Pickup time limit and storage
Due to our limited storage capacity, we will hold on to devices for up to 90 days after we contact you to pick up your device. After the 90 days period, if we have not heard from you, we will consider your device abandoned and InfinIT Technology will have the right to sell the device to recover service cost and parts used to fix your device, or we’ll recycle the device if it’s non-functional. We cannot guarantee that your equipment will not be discarded after the initial 90-day period, so it is critical that you pick up your equipment on time or make arrangements with us to store your equipment until you can pick it up.  If you make arrangements to pick up after 90 days, you will be billed at $40 a month for storage.